Frequently Asked Questions

Orders typically take 2-3 weeks depending on the reborn kit/rooted or painted hair and time of the year.

You can pay by either bank transfer, sum up (credit card) Paypal, or cash on collection.

All our reborns are offered with payment plans to help make the dream of owning a reborn affordable. We can tailor a plan to your budget. The deposit would be the cost to purchase your chosen kit and the balance spread over a period agreed before ordering. Once the payment plan is completed, the reborn will then be shipped. 

Example; Levi by Bonnie Brown £380. Deposit of £115 followed by 3 monthly payments of £88.30

*See below for full terms and conditions.

All reborns are offered with a luxurious blanket, teddy, magnetic dummy, 2 care sheet  & birth certificate. They also include 1 vest and sleepsuit with Reborns for the older collector have an additional daytime outfit. Additional outfits can be supplied upon request.

We offer all our reborn's bald or with painted hair in a colour of your choice. 

Please ask us about rooted hair.

We offer all our reborns 18 inches and larger the option of rooted hair. Starting at £120 (message us for a qoute)

we offer a selection of colours and it generally takes 6-8 weeks.

The hair is mono rooted which means a single hair in each hole for a more realistic look.

please see our photo albums for examples.

Your reborn includes 48 hour UK insured  shipping. We are happy to ship anywhere in the world, ask us for a quotation.

Refunds are only accepted if the doll or accessory is returned in an unused state within 14 days of the original purchase and must be sent via recorded delivery. 

If you would like to receive a refund please contact us.

• We offer payment plans on all our Reborn’s. 
• A non-refundable deposit is required to confirm the order.
• The amount of the deposit varies depending on the order placed and the amount required to secure an order is at the full discretion of Willow Tree Reborns.
• The remaining balance is then paid over a term to be agreed between the customer and Willow Tree Reborn's at the time of ordering. 
• The reborn will only be dispatched once the balance has been paid in full. All payments made under this agreement are non-refundable.
• If payment is not received by the agreed date, we allow a 14 day grace period. Please contact us as soon as any concerns regarding payment arise and we will be happy to discuss any issues.
• If we do not hear from you within the 14 day grace period, or are unable to reach an agreement in relation to payment of the outstanding balance in this time, your order will be cancelled and any payments made up to that point, will not be refunded.